Frequently Asked Questions
FAQ
Find answers to common questions about our pet supplies factory, including product details, customization services, wholesale ordering processes, and logistics information.
Q6::Can I use my own logo or design on the product?
A6:Yes, we offer OEM/ODM services; your logo, design, and text can all be produced on the product.
Q5: What is your terms of payment?
A5: T/T 30% as deposit, and 70% balance before delivery.
Q4:What’s your delivery time?
A4:Products that are in stock are usually 2-5 days after payment, and custom items are usually 10-15 days after payment.
Q3: How does your factory do regarding quality control?
A3: We have professional QC team to inspect each items from the links of production to package.
Q2:Do you provide samples? Is it free or does it cost extra?
A2:Yes, we can provide free samples for the items in stock, you only need to pay the shipping fee. Custom projects require a partial deposit, which can be deducted in the official order.
Q1: Are you manufacturer or trading company?
A1: We are professional manufacturer with 9 years experience. We accept OEM, ODM as your needs and assure the competitive price and quality for you.
